You will find below some useful information and links to help you. We may make changes to these terms 11. You also agree: Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We work with third-party product providers to provide you the best customer experience. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Registration onthis site will allow you to book an appointment and check the status of your application step by step. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. Your personal data (i.e. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. 19. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; Third parties place the following cookie on TLScontact websites. We concentrate on providing the administrative aspects of the . For the best experience on our site, be sure to turn on Javascript in your browser. 4. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. About Us How we may use your personal information For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. Not to access without authority, interfere with, damage or disrupt: All rights reserved. Payment terms Other Third parties A valid e-mail address. Too busy to come to our centre during standard opening hours? Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). 16. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. created (including at the Customers request) for the purposes of providing or supplying the Services. Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. This list may vary depending on a Clients requirements and the services you request from us. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? called 3D Secure v2 (3DS v2) that will comply with the new regulation. 4. We are not responsible for websites we link to TLScontact will issue the Customer with an invoice upon payment of the Service. Analytics and Performance Cookies To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. My e-mail address * i.e. Victoria Island, Lagos, Nigeria. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Update to Settlement Visa Application Process. 2.3. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Cookie settings in Safari web and iOS Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. We will never sell your personal data or use it in any way without your direct knowledge. We will never transfer your personal data in an unsafe or unsecure way. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. HOW LONG WE STORE PERSONAL DATA? Third parties for legal reasons You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . 2019 - 2023 TLScontact. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Legitimate TLScontact employees will never ask you to make payment via telephone or social media. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. The aforementioned Data Controllers (our Clients) may, however, use profiling. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. Breach of the Terms of Use 2019 - 2023 TLScontact. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. TLScontact companies Please do not attend our centre until you have been invited to do so. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . This step is mandatory in order to be able to register to your account. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. The e-mail address is not made public and will only be used for password reset and application process updates. Please choose your browser and click on the respective link. travel to England from another country during coronavirus (COVID-19). in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. visa application reception, data . We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. For personal data concerning your related services (TLScontact acting as a data processor) We reserve the right to withdraw linking permission without notice. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you already have an account, please login here. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. The store will not work correctly in the case when cookies are disabled. You will be contacted by our Visa Application Centre when your passport is ready for collection. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. By credit/debit card; TLScontact use the following cookies on the websites. All rights reserved. The information collected by cookies on our websites is used for various purposes, including the following: Business interruption, loss of anticipated savings; Will never be used for anything other than to process the requested service; TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. 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